| Newsletter ID:0058 Publish Date:3/19/2009 |
| VOLUME 4 ISSUE 4 - April, 2009 |
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Working hard to save you the most on your Directory Assistance Calls!!
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Greetings to all CTS Valued Customers! |
WE ARE GOING GREEN.... |
| Well, sort of! I just want to remind you we have several options available that will cut down on the paper used (and expenses incurred) every month. First, we can email your invoice to you each month as we do your Call Detail notification. This will eliminate the need to print and mail invoices, saving both paper and postage. |
| Second, we can receive payment by EFT, or Credit Card to save postage, paper and processing on your end. |
| If you would like to take advantage of either of these options, please contact us. |
Here's How We Are Doing! |
| |
February |
January |
December |
| Avg.
Speed of Answer |
4.98
Sec. |
5.19
Sec. |
5.44
Sec. |
| Avg.
Call Handling Time |
35.90
Sec. |
35.67
Sec. |
36.92
Sec. |
| Abandon
Rate |
2.4%
|
2.1%
|
2.3%
|
| Data
Accuracy |
95.78% |
99.01% |
97.02% |
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| Corporate Telecom Solutions
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| For more information, please contact Lynne Laughlin.
Click
here to send me an email or call 215-793-4880.
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