MONTHLY STATS Month Avg. Speed of Answer Avg. Call Handling Time Abandon Rate Data Accuracy February 4.98 Sec. 35.90 Sec. 2.4% 95.78% January 5.19 Sec. 35.67 Sec. 2.1% 99.01% December 5.44 Sec. 36.92 Sec. 2.3% 97.02%
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