Frequently Asked Questions
Are Corporate Telecom Solutions directory assistance rates more affordable than the local exchange carries including Verizon, Qwest, Sprint, AT&T and BellSouth?
Absolutely! By utilizing our service, we can reduce your directory assistance bill significantly and provide instant cost savings. In addition, the level of service that you receive with each call placed with our service will improve. We have a sample call comparison you can listen to for yourself and hear the service level difference.Will employees still dial directory assistance the way they do now, or will they need to be retrained on a new process?
For all sites that have a PBX, the employees will never know the difference, except they may notice better service with live operators. Behind the scenes your PBX will be reprogrammed so that all 411 dialing patterns will be rerouted to dial our toll-free number. Since this change takes place at the switch, it is invisible to the end user. The only time where a noticeable change will take place is for sites that have key systems. Since the change can not be completed at the switch, we suggest that the 800 number be put into a speed dial for employee convenience. In addition, we will mail you labels for all phones with a reminder to dial the 800 number on the sticker for directory assistance service.Is call completion a service that can be provided or is it blocked so users must hang up and redial the number?
Yes we can provide call completion if that a service you want enabled. By default, most of our 800 numbers block call completion simply because it is an additional charge and many companies are looking for the lowest price possible. However, we do have 800 numbers with call completion available and we strongly recommend this service for companies utilizing our services for their cellular phones. Contact us for more information on the cost of call completion, benefits of utilizing the service versus blocking it and also how to use our service with your cellular phones.What is update frequency that your directory assistance databases receive?
Our database is updated every 24 hours. Each night all new listings are compiled and sent out to the operator service centers so they can provide the most current information. We guarantee that our database accuracy will be 95% or greater; however the monthly average hovers around 98% accuracy.Will I receive a separate invoice for your services? If so, what is the frequency of your invoices?
Yes you will receive a separate invoice each month for our services. The invoice can be detailed in many different ways depending on how your accounting system is setup. We can itemize your invoice by subtotaling each locations total usage; provide a lump sum of the calls made by all sites, or send out separate invoices to each location. Our billing system is very customizable because we understand that not every company operates the same way. Contact us for more information so we can best explain our invoicing process and tailor it to your needs.Do you require a long-term contract? Are there fees if I decide to cancel the service?
No long-term contract is required at all. We have two documents that we ask you fill out, both of which allow you to stop service at any time by simply removing the programming from your switch and sending us an email/calling so we are aware. We request that you fill out a new customer start up form with billing information. We also have a Service Agreement which details the price per call you will be charged as well as the service levels we guarantee you will receive. In addition, if you wish to trial the service for a month before signing the service agreement, we just need billing information to get started.How many listings can I request per call?
Each call to our operators entitles you to two separate listings. You simply need to tell the operator at the beginning of the call that you have two different searches that you would like information on and it will be provided.Can we still take advantage of your services if we do not have a regular pbx system?
Certainly. There are several ways to take of advantage of our directory assistance rates even without a PBX system. The way it works is you provide us with a list of the ANI’s or DID Range of numbers for each location and we load all of those authorized numbers into our database. Upon successful loading, we provide you with an 800 number that the employees can dial directly to reach our operators. In addition, we can mail you labels for each phone that can be placed on each phone to remind employees. Contact us for more details and to test the service for yourself.Do you offer discounts for high-volume directory assistance users?
Absolutely. Please contact us for more information so we can customize a package that best fits your needs.If there is a spike in my calls or a dropoff of calls from a location, will I be notified?
Yes. One of the benefits to using our service is we monitor your call volume traffic daily. If we notice an unusual pattern of high volume or no volume at all, we will certainly contact you to make you aware of the situation so you can further investigate. Often traffic is seasonal; drops during holidays and certainly on weekends but we have become familiar with the patterns and will alert you when we find something outside of the usual pattern for your company. There is no additional charge for this service, simply part of our strong customer service team.For additional questions regarding our directory assistance services or to participate in a free trial please contact us.
