| Article ID:0031 Publish Date:8/1/2007 |
| THERE HAVE BEEN A LOT OF CHANGES.... |
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| …in what is available from Directory Assistance (DA) Service providers. So you may want to take a look at what your requirements are today, and make sure you are being serviced properly. Simply rerouting your calls from the PBX to an alternative provider may sound like the easy thing to do, but you may be missing some additional savings. Your provider should also be able to service your key system locations and your cell phone users. If your requirements include look-ups for listings in Canada and/or Puerto Rico, these should be able to be serviced at no additional charge. And if you absolutely must have Call Completion, your provider should be able to establish this for you. |
| Over the years your switches and networks may change. So periodically review what has changed and make certain no special programming has been lost. Also, your DA service provider should be able to provide you with detailed monthly reports of your call activity, broken out by location. Review those reports and make certain all your locations are included and that the volume of calls is consistent with your expectations. |
| You may also want to consider if redirecting your outdialed DA calls is achieving the best possible savings. If you have locations, or departments within a location, that are heavy users of DA, it may be better to put them on a high quality Internet DA service. These are usually less than half of what a dialed DA call would be, and with regular usage the look-ups go pretty fast. |
| There are plenty of security measures in place for both your outdialed or Internet DA services and a reputable service provider will guarantee you that you will only ever pay for those calls, or lookups, you make. |
| For more information on all the options available to you for handling your Directory Assistance calls, please contact us at 215-793-4880, or young@corporatetel.com; visit www.corporatetel.com. |
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